Refund & Cancellation Policy

This policy explains how OT4J subscriptions are billed, when they can be cancelled, and when refunds apply. It forms part of the Terms of Service.

1. Subscription model

OT4J is sold as a monthly reserved-seats subscription. You choose the number of seats; each seat costs €7 per calendar month, exclusive of VAT. Per-customer rates may be agreed in writing.

Subscriptions are billed in advance on the 1st of each calendar month for the seats you have reserved for that month. The first invoice on signup covers the remainder of the current calendar month at the full per-seat rate.

2. Mid-month changes

Increases take effect immediately. The added seats are charged at the full per-seat monthly rate (no pro-rata reduction) for the rest of the current month, in addition to whatever you have already paid for the month.
Decreases take effect on the 1st of the following calendar month. The current month is not refunded or credited.

3. No refunds

Subscription fees are non-refundable. Once you have been billed for a month (or for mid-month seat additions), the amount is final. This includes — without limitation — situations where:

You decrease seats and no longer use the ones you had paid for;
You cancel mid-month;
Your usage was lower than the reserved seats;
You no longer want the Service.

EU consumer right of withdrawal — express waiver. Under Article 16(m) of Directive 2011/83/EU on consumer rights, the 14-day withdrawal right does not apply to digital services that begin before the end of the withdrawal period with the consumer's prior express consent. By subscribing to OT4J and clicking "I agree", you give explicit consent for the Service to start immediately and you acknowledge that you lose your right of withdrawal once performance has begun.

4. Cancellation

You can cancel at any time. To cancel:

Sign in to dashboard.ot4j.com/billing;
Set Reserved seats to 0 and confirm.

The change takes effect on the 1st of the next calendar month. The current month remains billed at the previous seat count. There is no cancellation fee. Your account stays active in read-only mode; your historical data is retained until you ask us to delete it or our retention period expires (see the Privacy Policy).

5. Failed payments

If a payment fails, we will retry the charge over 14 days. If still unpaid after that period, the Service is suspended (data is preserved). Once payment succeeds, the Service is reactivated automatically.

6. Disputed charges

If you believe a charge is incorrect, please email info@ot4j.com within 30 days of the invoice date with the invoice number and details. We will investigate and respond within 5 business days. Where the charge is found to be in error, we will issue a corrected invoice and refund the difference to the original payment method.

7. Service-availability remedies (one-month cap)

If the Service falls below the 99 % monthly availability target described in section 6 of the Terms of Service and the Customer files a written claim within 30 days of the affected calendar month, we will, at our election, issue either a service credit on the next invoice or a refund of subscription fees corresponding to the affected downtime.

The total amount of credits or refunds for Service-availability incidents is in all cases capped at one (1) month of the Customer's subscription fees, regardless of how many incidents occur. No further damages of any kind are payable. This is the Customer's sole and exclusive remedy for unavailability of the Service.

Exclusions (scheduled maintenance, force majeure, third-party outages, Customer-side issues, etc.) are listed in section 6.2 of the Terms. Enterprise customers with a separately signed SLA have whatever remedies that contract specifies; this section governs otherwise.

8. Contact

For billing or cancellation questions, email info@ot4j.com. We aim to respond within one business day.